Cancellation Policy

The following cancellation and rescheduling terms apply to all moving and storage services provided by Poseidon Moving Inc. These terms are incorporated into and governed by the applicable Service Agreement, Bill of Lading, Storage Agreement, and, where applicable, the Company’s tariff.

All cancellation and rescheduling requests must be submitted to your assigned account manager by phone or email. Requests made directly to the moving crew on the day of the move will not be accepted as a cancellation or rescheduling request.

To cancel or reschedule, contact us at info@poseidonmoving.com or 866-565-1516.

A $200 deposit is required at the time of booking. This deposit is non-refundable and serves as the cancellation fee.

A deposit equal to 10% of the quoted Flat Rate is required at the time of booking.

In the event of cancellation by the Client, 50% of the deposit will be refunded. The remaining 50% is non-refundable and serves as the cancellation fee.

Example: If your quoted Flat Rate is $5,000, your deposit is $500. If you cancel, $250 will be refunded and $250 will be retained.

If a move is canceled by the Client, or is suspended or terminated due to the Client’s actions or failure to comply with the Service Agreement, after Poseidon Moving Inc. has begun performing services or has incurred costs in preparation for the move, the Client remains responsible for payment of all services performed and all reasonable expenses incurred up to the date of cancellation or termination.

Such charges may include, but are not limited to:

• Labor performed by moving crews or other personnel;
• Travel time, mileage, fuel, tolls, and other transportation expenses;
• Packing, unpacking, or preparation services;
• Packing materials and supplies used or purchased for the Client’s move;
• Storage, warehouse handling, or redelivery charges, if applicable;
• Third-party services arranged on the Client’s behalf; and
• Any other charges authorized under the Service Agreement, Bill of Lading, or applicable tariff.

Any deposit paid at booking will be applied toward charges due under this section. The deposit does not represent the Client’s maximum liability, and the Client remains responsible for all applicable charges even where those charges exceed the deposit amount.

Nothing in this section limits the Client’s obligation to pay any lawful charges due under the Service Agreement, Bill of Lading, or applicable tariff.

The Client is responsible for providing an accurate and complete list of all items to be transported, along with any service conditions that affect the move (such as stairs, elevators, long carries, parking restrictions, or building access requirements) and any other information reasonably necessary to perform the move safely and efficiently, prior to the scheduled move date.

The Client acknowledges that estimates, truck selection, crew size, scheduling, and pricing are based on the information provided at the time of booking. Material changes to the shipment may require additional labor, equipment, vehicles, pricing adjustments, or rescheduling and may affect Poseidon Moving Inc.’s ability to perform the move as originally scheduled.

If, on the day of the move, the actual shipment or service conditions materially exceed or differ from the information originally provided, Poseidon Moving Inc. may prepare a revised written estimate reflecting the additional items or services before loading, provide additional equipment, vehicles, or crew at an additional charge where available, reschedule the move, or decline to transport some or all of the undisclosed items until appropriate equipment, crew, or pricing arrangements can be made.

Poseidon Moving Inc. will not operate any vehicle in violation of applicable federal, state, or local laws or safety regulations. If the actual shipment exceeds the legal weight limits, manufacturer-rated vehicle capacities, or safe operating conditions of the assigned vehicle due to additional or undisclosed items, Poseidon Moving Inc. may require that sufficient items be removed from the shipment, arrange an additional vehicle or trip at an additional charge where available, or otherwise adjust the services as necessary to comply with applicable laws and safety requirements.

If the Client refuses to permit such adjustments or otherwise prevents Poseidon Moving Inc. from lawfully performing the services, Poseidon Moving Inc. may suspend or terminate the move. Such suspension or termination shall not be considered a Company-Initiated Cancellation. The Client remains responsible for payment of all services performed and all reasonable charges and expenses incurred up to the date of suspension or termination, as described under “Charges for Services Performed Prior to Cancellation or Termination” above.

Rescheduling is permitted without penalty, subject to availability. We recommend requesting schedule changes as early as possible to maximize scheduling options.

Pricing may be adjusted if the requested move date falls within a different pricing period, requires different equipment or crew, or is otherwise affected by seasonal demand or scheduling availability.

Poseidon Moving Inc. is committed to completing every confirmed move as scheduled. However, we reserve the right to refuse, suspend, or terminate services where permitted by the Service Agreement or applicable law, including, but not limited to:

• Unsafe conditions at the pickup or delivery location;
• Prohibited or hazardous items;
• Material changes to the scope of the move or the items disclosed by the Client;
• The Client’s failure to comply with the Service Agreement or payment obligations; or
• Any circumstance that prevents Poseidon Moving Inc. from performing the move safely, legally, or in accordance with applicable regulations.

If Poseidon Moving Inc. cancels a move for reasons not caused by the Client or otherwise permitted under the Service Agreement, all funds paid by the Client will be refunded in full within twenty-one (21) business days from the date of cancellation.

If services have already begun, or costs have been incurred, before a move is canceled or terminated due to the Client’s actions or failure to comply with the Service Agreement, the charges described under “Charges for Services Performed Prior to Cancellation or Termination” above will apply.

There are no refunds for cancellation of storage services.

Upon cancellation, the Client must arrange for delivery of all stored items within forty-five (45) days. After this period, Poseidon Moving Inc. may dispose of the stored items in accordance with the Storage Agreement and applicable law.

All outstanding storage fees and other applicable charges must be paid in full before stored items will be released.

Can I get my deposit back if I cancel?
For local moves, the $200 deposit is non-refundable. For interstate moves, 50% of your deposit will be refunded if you cancel. The remaining 50% is retained as the cancellation fee.

Is there a deadline to cancel?
There is no specific cancellation deadline. However, we encourage Clients to notify us as early as possible so we can adjust our schedule accordingly.

What if I cancel after my move has already started?
If we have begun performing services or incurred costs preparing for your move, you are responsible for all work performed and expenses incurred up to the date of cancellation — including labor, travel, packing materials, and any third-party services arranged on your behalf. Your deposit will be applied toward these charges, and you remain responsible for any balance beyond the deposit.

What happens if I have more items on move day than I listed?
We plan crew size, truck selection, and pricing around the details you provide when booking. If your shipment is larger or different on move day, we may issue a revised written estimate before loading, add equipment or crew if available, reschedule, or decline items that weren’t disclosed. We cannot load or operate vehicles in excess of applicable legal or safe operating limits.

What if I need to change my move date?
Rescheduling is available at no additional charge, subject to availability. Pricing may be adjusted if your new move date requires different scheduling, equipment, or crew, or falls within a different pricing period.

Can Poseidon Moving cancel my move?
Poseidon Moving Inc. does not arbitrarily cancel confirmed moves. However, we may refuse, suspend, or terminate services where permitted by the Service Agreement or applicable law, including when circumstances prevent the move from being performed safely, legally, or as originally agreed. If Poseidon Moving Inc. cancels a move for reasons not caused by the Client, all funds paid will be refunded in full. If services are suspended or terminated due to the Client’s actions or failure to comply with the Service Agreement, the Client remains responsible for applicable charges for services already performed and expenses incurred.

What happens to my items in storage if I cancel?
You must arrange delivery of your stored items within forty-five (45) days. After that period, Poseidon Moving Inc. may dispose of the stored items in accordance with the Storage Agreement and applicable law. All outstanding storage charges must be paid before stored items will be released.

This Cancellation & Rescheduling Policy is governed by the applicable Service Agreement, Bill of Lading, Storage Agreement, and, where applicable, Poseidon Moving Inc.’s tariff. In the event of any conflict, the governing contract documents shall control.

For questions regarding this policy, please contact your account manager or reach us at info@poseidonmoving.com or 866-565-1516.