How do I get an estimate?
Just fill out the simple estimate request on our website. We’ll reply in a timely fashion.?
How long in advance should I contact you?
While we often are available for last-minute moves, better to book as far in advance as you can.
Is there a minimum charge for the move?
We employ a 3-hour minimum.
Should the contents of drawers be removed?
As a general rule of thumb, certain things just can’t remain in the drawers when it comes time to move. Anything that is breakable or heavy should be removed from the drawers and carefully packed away separately. A few things that should definitely be removed from any drawers would be:
- Anything with glass.
- Any jewelry (it can be moved around and get stuck underneath drawers or fall out completely).
- Books, CDs, DVDs, etc. These items are just too heavy and can cause damage to the furniture or to themselves and other items in the drawer.
What can be left in drawers?
As long as you don’t jam-pack them, it is ok to leave clothes, towels, linens, and those sorts of items in the drawers. Keep in mind that the furniture is going to be lifted, so if it has an excessive amount of items, it might make the piece unwieldy and cumbersome. That said, as long as you leave an appropriate amount of items in the furniture, it can be a great way to save time and boxes.
If the furniture needs to be navigated through a winding staircase or some other challenging obstacles in order to move it, it is best to remove everything completely – even the drawers themselves. The furniture may need to be flipped on its side or upside-down, and removing the drawers will ensure that they don’t get rattled around or fall out.
Can you take down/hang our artwork, TV, AC's?
At the move-out location, we can generally remove artwork, TVs, and AC’s; but at the move-in location, we cannot make holes in the wall, hang artwork, install AC’s, hang TVs, etc.
Will the charges be exactly what you estimated?
Probably not. Our estimates are comprised of Travel Time, Time and Surcharges. While the Travel Time and Surcharges are fixed, the time will be determined by how long it takes to move you and charged accordingly. Also, our estimates do not reflect charges for Materials, COIs, Tolls, Parking or Gratuities.
How do I cover my belongings?
We offer 2 types of insurance
Option A – basic liability $.60 per lbs per article
Option B – 3rd party insurance: we are affiliated with moving insurance (contact us for more info)
I am not as prepared as I’d hoped, is it a problem?
No problem. We will do as much or as little as you like, although the more time it takes, the more, it will cost.
Will my furniture be protected?
Yes, our trucks are fully stocked with heavy duty moving blankets which are included in our rates.
Am I responsible for parking tickets?
Yes. Our customers are responsible for providing us with valid parking. If loading dock/parking isn’t available our truck would have to be parked at an illegal place, which may result in receiving a parking violation.
Can I move house plants?
Yes, but we will not be responsible for delicate plants that are not meant to be moved.
Are there items that cannot be moved?
“Non-allowable” is an industry term for hazardous items professional movers will not transport and are those generally considered explosive, flammable or corrosive.
Do you have moving supplies on the truck?
Yes, our trucks are fully stocked with any moving supplies you may need for your move.
Can jewelry and other valuables be moved?
Yes, but better for you to move these things.
Do you offer discounts?
No, DOT prohibits licensed movers from offering discounts.
How much will my move cost?
For put it simply, the move will be the sum of Travel Time (fixed) + Surcharges + Time it takes to complete the move + materials, tolls/parking, COIs.
What is Travel Time?
Travel time is a fixed charge that compensates us for getting the truck & crew to the load location to begin the job, and from the destination location to the next job or back to our lot.
How does cancelation work?
To receive your deposit refund make sure to cancel within 48 hrs after confirming your reservation and 7 days prior to the actual move. Any cancellations after 48 hours and less than within 7 days before the move may cause a total loss of your deposit.