Service Agreement

This Moving Services Agreement (the “Agreement”) is entered into and made effective [custom:created] (the “Effective Date”), by and between [custom:fname] [custom:lname] (the “Client”) and Poseidon Moving (the “Company”). The Client and the Company shall collectively hereinafter be known as the “Parties” or “Party,” as applicable.

1. DESCRIPTION OF SERVICES:- On [custom:move-date], the Company will use its professional knowledge and skill to perform services requested by the Client from or at location of [custom:address-from] to or at a location of [custom:address-to](the “Services”). The Parties acknowledge and agree that delivery is requested it  shall be made on [custom:avl-delv-date] or between the estimated dates provided by the Company at Clients move-board account.

2. ESTIMATE:- The Company shall provide the Client with a detailed estimate, whether through physical surveys, phone consultations, or video calls, including insurance/valuation options (discussed below), covering transportation, accessorial, and advanced charges. These estimates shall be based on the information provided by the Client and shall be signed and dated by both Parties. It is important to note that any discrepancies between the details provided by the Client and the information on the confirmation page may result in a change in the estimated cost to ensure accuracy and transparency.

3. BILL OF LADING:- The Company shall prepare a bill of lading for the transportation of goods, which will also outline acceptable payment methods. The Client will receive a copy of the bill of lading at the delivery address, specifying the terms and conditions for payment of the charges based on the services provided by the Company.

4. PAYMENT:- If the Company has been requested to prepare an Hourly Rate estimate for the Services, the Client agrees to pay one hundred percent (100%) of the charges specified therein at the time of delivery of the goods. If the Company has been requested to prepare a Flat Rate estimate for the Services, the Client agrees to pay one hundred percent (100%) of the charges specified therein at the time of delivery of the goods. Additionally, the Client acknowledges that they are responsible to pay the charges for any services requested (i.e., waiting time, an extra pickup or delivery, storage, long carry, elevator, flights of stairs) after the contract was executed and which were not included in the estimate fees will be applied. Failure to comply with the terms of payment will result in additional cost on top of owed amount by the Client included but not limited to: cost of collection including reasonable attorney fees, accrued interest rate on the Clients owed amount, accrued interest on Poseidon Moving expense such as material & equipment cost, labor cost, and any other additional fees that may apply according to the law).

5. CANCELLATION:- If the Client desires to cancel this Agreement, the Client shall pay to the Company a cancellation fee in the amount of $200 for Intrastate moves and 40% of the Flat Rate for Interstate moves. Please note that the deposit paid by the Client is non-refundable in the event of cancellation. If the cancellation is initiated by the Company, any and all funds paid to the Company by the Client will be refunded within 21 business days following cancellation by the Company.

6. COMPANY EMPLOYEES AND SUBCONTRACTORS: The Company will assign an adequate number of employees and may use subcontractors as necessary for the job, including a senior team lead, based on the workload and time required. The Company reserves the right to change employee or subcontractor assignments due to unforeseen circumstances. Employees and subcontractors will have a 15-minute break for every four hours of work and a half-hour lunch break. Smoking is prohibited during work hours.

a. Confidentiality:- During the Services, The Company team members may come across personal, business, or proprietary information, whether written or discussed. This information is confidential and continues to be so even after this Agreement ends.

7. INVENTORY:- The Company shall prepare for the Client an inventory of the goods being shipped during Interstate move and shall list any damage or unusual wear to any items. Once prepared, both Parties shall sign each page of the inventory and retain such for comparison once the goods are delivered.

8. LAWS AND PERMITS:- The Client acknowledges that the Company shall be limited by the rules and guidelines of a location (more specifically, apartment complex parking). Any desired flexibility of location rules and guidelines shall be subject to negotiation solely by the Client with the location management. The Company will assist the Client in making suggestions on truck movement and/or parking if expressly requested by the Client.

9. BACKGROUND CHECK; CRIMINAL RECORD:- The Company affirms that all Employees have been fully vetted and passed a background check, along with any international, federal, state, and local searches deemed necessary. No Employees have any criminal history relating to driving offenses and/or crimes associated with the consumption of alcoholic beverages, child abuse, violence directed at children, and is not listed as a sex offender on either a federal or state-based registry. Additionally, for purposes of federal immigration law, all Employees have provided the Company with documentary evidence of identity and eligibility for employment in the United States.

10. ARRANGEMENT OF SHIPMENT TRANSPORTATION.
The Company may engage the services of a moving broker to arrange carrier transportation for the Client’s shipments. The moving broker acts as an intermediary, recommending carriers and coordinating the logistics of transportation on behalf of the Company. Additionally, the Company reserves the right to contract carriers directly for transportation services when deemed necessary or beneficial for the Client’s shipments. The Company shall exercise due diligence in selecting reputable carriers through the moving broker or directly, ensuring their expertise in handling the loading and unloading processes.

12. LIMIT OF LIABILITY:- In the unlikely event that the Company is unable to perform the Services due to a Force Majeure event as described above and/or if the Company is unable to secure a suitable replacement, responsibility and liability as to the Company is limited to the return of all payments received for the Services.

13. LICENSE AND INSURANCE:-The Company shall be licensed and approved for doing business in the state, county, and/or city of the origination of Services provided. Additionally, the Company shall be responsible for the acquisition of all licenses and/or permits required through state licensing and/or the United States Department of Transportation (USDOT). If the Services provided herein involve interstate transportation of goods, the Company affirms that it is and shall be in compliance with all Federal Motor Carrier Safety Administration (FMCSA) regulations covering household goods carriers. The Company shall be insured and/or bonded as to its services. The Company acknowledges and agrees that this information may be subject to verification by the Client prior to the initiation of the Services. The Company shall cooperate fully in providing the Client with requested supporting documentation. The Company shall maintain a policy(ies) of commercial general liability insurance with limits of liability of not less than One Million Dollars ($1,000,000) per occurrence and Two Million Dollars ($2,000,000) in the aggregate providing coverage for, among other things, professional liability and basic carrier liability coverage. All insurance required to be maintained by the Company pursuant to this Agreement shall be maintained with responsible companies qualified to do business, and in good standing, in the state of Massachusetts. If the Company cannot or will not provide evidence of the appropriate insurance coverage upon Clients request within 7 business days of the Effective Date herein, this Agreement shall terminate at that time and any funds shall be refunded to the Client within five 3 – 5 business days of termination date.

a. Moving Insurance/Valuation:- As required by federal law, the Client will have the option of choosing the (i) release value/basic carrier liability (free to the Client); (ii) full replacement value protection (which must be purchased by the Client); or (iii) third-party insurance which may be purchased through the third party affiliates with the Company by the Client. The Company shall have the responsibility of explaining such insurance options to the Client in a thorough an factual manner, thus allowing the Client to choose an option at its discretion.

b. Exclusions from Liability: The Company’s liability under the selected insurance or valuation option is subject to certain exclusions and limitations. These exclusions may include, but are not limited to, the following: furniture composed of particle board or press board, lamps, lampshades, pictures, mirrors, artwork, glass, marble, vases, or statues not packed or wrapped by The Company, items found broken in boxes not packed or wrapped by The Company, mechanical condition of electronic, audio/visual, computer, or battery-operated equipment in transit or storage, previously damaged or repaired items, previously damaged or loose veneer, furniture with the original glue dried out, any loose items not boxed, plants (live, artificial, or dried), and if one item in a set is damaged, only that one item is covered, not the whole set, items of extraordinary value that were not reported to The Company.

14. CLAIMS:- The Client must submit any claim of lost, damaged, or destroyed items within 7 days from the date of delivery (or in the event of loss for the entire shipment, from the date your shipment should have been delivered). Such claim shall be submitted in writing to the Company and the Company’s insurance company or third-party company for claim processing. The Company then has thirty (30) days to acknowledge receipt of it. The Company shall then have one hundred twenty (120) days to provide the Client with a disposition. The Company may be entitled to 60-day extensions if the claim cannot be processed or disposed of within one hundred twenty (120) days.

15. TERMINATION:- This Agreement shall terminate upon the occurrence of any of the following: (i) in the event either Party defaults in any material obligation owed to the other Party pursuant to this Agreement, then this Agreement may be terminated if the default is not cured following five (5) days’ written notice to the defaulting party and/or (ii) the Company becomes bankrupt or insolvent, or bankruptcy or insolvency proceedings are instituted against the Company and the proceeding is not dismissed within sixty (60) days of commencement.

16. MEDIATION AND ARBITRATION:- Any dispute, claim, or controversy arising from or relating to this Agreement must exclusively be resolved first by mediation with a single mediator selected by the Parties, with such mediation to be held in the state of Massachusetts. If such mediation fails, then any such dispute shall be resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association in effect at the time the arbitration proceeding commences, except that a state of Massachusetts law and the Federal Arbitration Act must govern construction and effect, (b) the locale of any arbitration must be in the sate of Massachusetts, and (c) the arbitrator must with the award provide written findings of fact and conclusions of law. Any Party may seek from a court of competent jurisdiction any provisional remedy that may be necessary to protect its rights or assets pending the selection of the arbitrator or the arbitrator’s determination of the merits of the controversy. The exercise of such arbitration rights by any Party will not preclude the exercise of any self-help remedies (including without limitation, setoff rights) or the exercise of any non-judicial foreclosure rights. An arbitration award may be entered in any court having jurisdiction.

17. APPLICABLE LAW:- This Agreement shall be construed and governed by the law of the state of Massachusetts without regard to principles of conflicts of law.