Moving Help FAQ

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Looking for a hassle-free way to get an estimate? Fill out our online Request a Quote form to receive a customized moving estimate based on your details. It’s fast, easy, and lets you provide your inventory and moving details at your convenience.

Email or Call Us
Need assistance? Send us your item list at info@poseidonmoving.com or call us at 866-565-1516, and our team will update your account for you. Perfect for those who prefer a more personal touch.

“Non-allowable” is an industry term for hazardous items professional movers will not transport and are those generally considered explosive, flammable or corrosive.

Please do not ask our team to move living organisms such as plants, fish, pets…

Yes, but we are not liable for those items unless they’re properly reported item by item.

Let us know if you have items of extraordinary value and we’ll walk you through valuation options.

During move-out we can generally remove artwork, mounted TVs, and window ACs.

Additional cost applies on dismounting and mounting TV.

Please reach out to your account manager to make sure our team has the right tools during your move.

Yes, our trucks are fully stocked with moving supplies and proper equipment you may need for your move.

If you are not fully packed/prepared for your move please let us know prior to your moving date and we’ll make sure our team has the necessary packing materials to assist you.

While we often are available for last-minute moves, better to book as far in advance as you can especially during busy months ( May – September ).

Local Moving: Travel Time (fixed) + Labor Time + Additional Services + Materials.

The hourly rate is charged in quarter-hour increments.

Long Distance Moving: Volume + Mileage + Additional Services + Materials.

It is important to be accurate regarding your inventory, unusual items, narrow or long distance walks, and any other essential details to complete your move.

We employ a 3-hour minimum – Travel time included.

4 hour minimum on August 31st & September 1st.

Please have all of drawers emptied out for the safety of your furniture, your property, and our team.

Everyone’s belongings have value, whether monetary or sentimental, and no one wants anything to be damaged over the course of a move. We take great measures to insure our movers handle your household furnishings with care while protecting the properties where work is occurring. Unfortunately, damages or “cargo claims” are a part of the transportation industry, thus we’ve created this email to address coverage options and exposures consumers face when hiring a moving company.

The common assumption is that full coverage is included when a moving company lists itself as a licensed and insured carrier.

The reality is, that is only a statement indicating the company has the sufficient auto, general liability, and cargo coverage that the DOT requires.

Most companies offer a 60¢ per lb. limits of liability waiver for their standard rates packages. This is not full coverage or replacement insurance; however is the most standard coverage in the moving industry because no additional fees, descriptive inventory or value needs to be assigned to the shipment. Please take a moment to go through options offered by Poseidon Moving.

Basic Liability

1. $0.60 cents per pound per article

Also referred to as “basic carrier liability,” released valuation mandates that for anything lost or damaged during the move, the moving company must reimburse you at 60 cents per pound per article. This guarantees that the company is liable for lost or damaged goods, but in the end, doesn’t end up covering anywhere close to the actual value of the lost or damaged items. Most moving companies include the released valuation option in the base rate of a move at no additional cost to you.

Full Value Protection

2. Minimum Charge Starts at $6,000 Valuation

The standard amount of Full Value Protection is calculated by multiplying the estimated weight of your shipment by $6 per pound. For example, if the weight of your shipment is 4000 lbs, the amount of your valuation would be 4,000 multiplied by $6, which is equal to $24,000. Before we commence loading your shipment, you can always increase the amount of your valuation as well.

Full Value coverage, provides for repair, replacement or reimbursement (whichever is less) at today’s replacement cost. No depreciation is applied. This coverage extends to pairs and sets. If Poseidon Moving cannot replace an exact duplicate to match the other item(s) in a pair or set, we will replace the pair or set and salvage rights may be exercised. vides for the repair or replacement of the item, whichever is less, to restore the piece to its condition immediately before the loss.

Coverage purchased as Full Value Protection must be purchased for a minimum $6.00 per pound or $6,000, whichever is greater, or the minimum required per the BOL for Full Value Protection coverage. Coverage requires that high value items (items valued over $2,000 or $100 times the weight of the item in lbs., whichever is greater) be specifically declared and valued, for the Full Value Protection to apply. Failure to purchase the coverage under this term may cause the shipment or any specific items to become underinsured and will limit the insurance to the lesser of liability at $100 per pound per Article or $2,000.

Full Value Protection items may require additional packing/crating services such. One of our team members will come out to your home to inspect those items and take down measurements for our carpentry team.

The settlement based on Full Value Protection insurance will be the lesser of repair costs, replacement value or as stated on the valued inventory. In the event that an item or its parts cannot be restored to its original condition through repair or replacement, subsequent loss of value is not covered beyond the repair or replacement cost of the item or its parts. Only repair costs are covered; incidental charges related to repair costs are not covered.
The Insurance carrier reserves the right to replace the damaged or missing items with items of like kind and quality. If any item of a “set” is lost or damaged, payment is only made for proportionate value of the item damaged, not the entire set. Items grouped together will be considered of equal value.

Exclusions:

Furniture composed of particle board or press board. Lamps, lampshades, pictures, mirrors, artwork, glass, marble, vases or statues not packed by Poseidon Movers. Items found broken in boxes not packed by Poseidon Movers. Mechanical condition of electronic, audio/visual, computer or battery operated equipment in transit or storage. Previously damaged or repaired items. Previously damaged or loose veneer. Furniture with the original glue dried out. Any loose items not boxed. Plants (live, artificial, or dried). If one item in a set is damaged, only that one item is covered, not the whole set.

Full Value Protection must be added prior to your move ( additional time may be needed if your items require custom crating).

Please contact your account manager for more information.

Transit Damage Protection

3. $35.00 covers up to $20,000

This option meets most needs at a reasonable charge of $35. Transit Damage Protection limits Poseidon Moving Company, Inc.’s liability to the first $3,000 at Actual Cash Value for damage repair/replacement. For amounts in excess of $3,000, Poseidon Movings liability will be limited to $0.60 per pound per article. A transit endorsement typically covers damage that may occur on the road due to weather (such as a hurricane or flood) as well as other types of accidents or incidents, such as a road accident or fire, and grand theft auto of company truck.

Exclusions:

Furniture composed of particle board or press board. Lamps, lampshades, pictures, mirrors, artwork, glass, marble, vases or statues not packed by Poseidon Movers. Items found broken in boxes not packed by Poseidon Movers. Mechanical condition of electronic, audio/visual, computer or battery operated equipment in transit or storage. Previously damaged or repaired items. Previously damaged or loose veneer. Furniture with the original glue dried out. Any loose items not boxed. Plants (live, artificial, or dried). If one item in a set is damaged, only that one item is covered, not the whole set.

Please contact your account manager for more information.

No problem at all! Happens more often than you may think.

We will do as much or as little as you like, however you should expect higher cost due to additional service / materials request.

For local moves, we can accommodate the transportation of your house plants. However, please be aware that delicate plants that are not suited for relocation may not be covered under our responsibility. We recommend that you personally transport any particularly sensitive or fragile plants to ensure their well-being during the move.

While we highly recommend that you be present at both pickup and delivery, it is not mandatory. If you’re unavailable, you can assign a trusted representative under your account or provide a Power of Attorney (POA) to authorize someone else to oversee the move on your behalf.

This ensures that all items are packed, loaded, and placed exactly as you’d like. Our foreman will conduct a walkthrough before and after the move to verify that everything is in order. If you’re unable to attend, we suggest discussing any special instructions with your moving consultant in advance to ensure a smooth process.

Yes! Our movers will disassemble and reassemble standard furniture pieces as part of your move at no additional cost. This includes beds, tables, and other large items that need to be broken down for safe transport. If you have specialty furniture or complex assembly needs (like IKEA or custom-built items), let us know in advance so we can plan accordingly.

Partial packing typically involves our team packing only specific areas of your home, such as the kitchen, or handling fragile items that require expert care. Please note that both packing materials and services need to be requested prior to your move date to ensure availability and adequate preparation.

Wrapping materials are designed to protect your furniture and larger household items during the move. This category includes heavy-duty moving pads to cushion furniture, tape to secure the pads, and shrink wrap—a plastic film that protects items like mattresses and couches from dirt and damage.

Packing materials, such as boxes, packing paper and bubble wrap, are used to securely encase and cushion smaller items and valuables. Please note that packing materials and services must be requested prior to your move date to ensure availability and preparation.

Yes, our trucks are fully stocked with heavy duty moving blankets which are included in our rates.

Travel time is a fixed charge that compensates us for getting the truck & crew to your origin address location to begin the job, and from the destination location to the next job or back to our lot. Travel time is charged at your hourly rate.

Local:

Probably not. Our estimates are based on Travel Time, Labor Time, Materials, and Additional Services. While the Travel Time is fixed, Labor Time will be determined by how long it takes to complete your move and will be charged accordingly. Factors beyond our control that might affect your final cost include bad weather, parking challenges, long walks, narrow stairways, elevator issues, traffic, additional inventory, additional services, construction, or street blockages.

Long Distance:

There’s a strong possibility. If your interstate move doesn’t require packing or additional services, and you’re fully packed, organized, and thorough with your inventory list and details of both your origin and destination, your charges should closely match the estimate.

Deposits are nonrefundable in the event of a cancellation.

We do understand that schedules can change, and rescheduling is accepted without penalties whenever possible, provided we can accommodate your desired dates and times. Please note that rates may vary if the rescheduled date falls under a different pricing structure.

Yes, if you’re moving to or from an apartment or high-rise building, we strongly recommend reserving an elevator in advance. Many buildings have strict moving policies, including set moving hours and elevator reservation requirements. Check with your building management as soon as possible to avoid delays.

Yes! If your building management requires a Certificate of Insurance (COI) for your move, we can provide one upon request. Many high-rise apartments, condos, and commercial buildings require proof of coverage before allowing movers on the premises.

To request a COI, simply let your moving consultant know in advance, and provide the building’s insurance requirements (coverage amounts, additional insured names, etc.). Our team will generate the COI and send it directly to your building management.

To ensure a smooth move, appliances should be properly prepared before moving day:

Refrigerators & Freezers: Empty all food, unplug at least 24 hours in advance, and let them defrost to prevent leaks.
Washers & Dryers: Disconnect hoses, drain any remaining water, and secure loose parts.
Dishwashers: Empty, drain, and disconnect hoses.
Stoves & Ovens: Clean out any loose debris and secure racks.

If you need assistance disconnecting appliances, please let us know in advance. Our movers do not handle gas or water line disconnections, so a professional may be required.

No worries! We offer secure short-term and long-term storage solutions to keep your belongings safe until you’re ready to move in. Our climate-controlled storage protects furniture, electronics, and fragile items from temperature fluctuations, while 24/7 monitored facilities ensure security. Just let us know your expected move-in date, and we’ll coordinate a smooth transition.

Yes, we handle specialty and oversized items like pianos, safes, pool tables, and antiques. These require extra care, specialized equipment, and in some cases, additional movers. To ensure proper handling, please provide details during your booking so we can prepare accordingly.

Unfortunately, no. Due to insurance regulations and safety policies, customers are not permitted to ride in the moving truck. However, you can coordinate with our moving team to receive real-time updates on your shipment and meet us at your new location when everything arrives.

Yes! While we recommend booking in advance, we do accommodate last-minute and same-day moves based on availability. If you have an urgent move, contact us as soon as possible, and we’ll do our best to fit you into our schedule.

Tipping is never required but always appreciated! If you’re happy with our service, the standard tipping guideline is:

Local Moves: 15–20% of the total cost split among movers.
Long-Distance Moves: $50–$100 per mover for multi-day jobs.

You can tip in cash directly to the crew or add it to your final payment. Your appreciation means a lot to our team!